Delivery, Postage & Returns
TERMS AND CONDITIONS
Delivery & Postage
All purchases incur a flat-rate shipping fee of $11.95 for Standard Post or $15.95 for Express Post. This fee covers shipping and handling.
All orders include free signature on delivery.
While we aim to dispatch and deliver your order as quickly as possible, we cannot accept responsibility for delays caused by circumstances beyond our control, such as postal strikes, floods, or other unforeseen events.
Once you place your order, you will receive an order confirmation email. If you do not receive it, please check your junk or spam folder.
Before dispatch, every item is carefully inspected to ensure it is in perfect condition. Once your order has been packed and shipped, you will receive a shipment notification email containing your carrier and tracking information.
If an item you have ordered is temporarily out of stock, we will contact you as soon as possible. You will have the option to wait for the item to be restocked, exchange it for another product, or receive a full refund for the value of the unavailable item.
Any PRE-ORDER will be sent out when the item(s) is restocked. Any date that shown on the website is just an estimate guideline only. Email will be sent out with tracking upon delivery.
Returns & Warranty
All products are covered by a 6-month warranty against manufacturing faults, excluding clearance and sale items. Every item is carefully inspected before it is shipped.
Product Colours & Natural Leather
We make every effort to display our products and colours as accurately as possible. However, slight variations in colour and size may occur. Colours may also appear differently depending on your computer monitor, mobile device display and brightness settings, lighting conditions, and differences between brands. As a result, the colour of the actual product you receive may vary slightly from the images displayed on our website. These variations are normal and are not considered product faults.
As leather is a natural material, every product is unique. Each piece has its own natural grain, markings, texture, colour variations, and other characteristics that reflect the authenticity of the leather and the craftsmanship involved in its production. These natural features are not considered defects but are part of the product's individual character. Even products of the same style and colour may vary due to the natural properties of the hide.
Incorrect or Faulty Items
If you receive an incorrect or faulty item, Little Armoire will gladly replace it. Please notify us within 7 days of receiving your order so we can assist you promptly.
Change of Mind Returns
If you've changed your mind, you may return your item within 14 days of receiving your order for a refund or exchange.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Have all original tags attached.
- Be returned in their original packaging.
Used items cannot be returned or exchanged.
If you're unsure about a product before purchasing, we're happy to help. Contact us for additional photos, videos, colour advice, or any other product information to help you make the right choice.
Return Shipping
For change-of-mind returns, customers are responsible for the cost of return postage for both Australian and international orders.
Original shipping charges are non-refundable.
We recommend using a tracked postal service, as Little Armoire cannot accept responsibility for returned items that are lost or damaged in transit.
Please contact Little Armoire before returning any items so we can provide return instructions.
International Orders
We currently ship internationally to New Zealand and Singapore only.
If you have any questions about your order, we're here to help.
Please contact us using the details below.
Tel: 0422 458 650
Email: contact@littlearmoire.com.au